Effective Date: August 11, 2025

Shared Knowledge Technical Solutions, LLC ("we," "us," or "our") operates the website sharedknowledgets.com. This privacy policy explains how we collect, use, and protect information when you visit our site.

Who We Are

Our website address is: https://sharedknowledgets.com

Shared Knowledge Technical Solutions is a locally owned IT services company based in Winchester, Virginia. We provide computer repair, managed IT services, and technology training for homes, small businesses, and non-profit organizations.

What Personal Data We Collect and Why

Newsletter Signup

If you subscribe to our newsletter, we collect your name and email address. This information is used solely to send you periodic tech tips, security alerts, and company updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Contact Forms and Email

When you contact us via email or phone, we may retain that correspondence to provide support and maintain a record of our communication. We do not share this information with third parties.

Comments

If we enable comments on our blog in the future, we may collect the data shown in the comments form, along with the visitor's IP address and browser user agent string, to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device by your web browser. We may use:

  • Essential cookies — required for the website to function properly (e.g., newsletter form functionality)
  • Analytics cookies — to help us understand how visitors use our site (via Google Analytics, if enabled)

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., YouTube videos, review widgets, social media links). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use Google Analytics to collect anonymized data about site traffic, including pages visited, time on site, and referral sources. This data helps us improve our website and content. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Media

If you upload images or files to this website (for example, through a support request), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data from images on the website.

How Long We Retain Your Data

Newsletter subscriber information is retained for as long as your subscription is active. If you unsubscribe, your data is removed from our mailing list.

If you contact us via email, we may retain that correspondence indefinitely for support and record-keeping purposes.

Website analytics data is retained in accordance with the data retention settings configured in our analytics provider (typically 14 or 26 months).

What Rights You Have Over Your Data

If you have subscribed to our newsletter or contacted us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Newsletter signups are processed through our email marketing provider. Your name and email address are transmitted securely to that service for the purpose of sending newsletters. We do not sell or share your personal information with any other third parties.

Analytics data may be processed by Google in accordance with their privacy policy.

How We Protect Your Data

We take reasonable precautions to protect your personal information. Our website uses HTTPS encryption to secure data transmitted between your browser and our server. We limit access to personal information to authorized personnel only.

Third-Party Services

Our website may use the following third-party services:

  • Google Analytics — website traffic analysis
  • Trustindex — customer review display
  • Splashtop — remote support sessions (initiated by you)
  • Email marketing provider — newsletter delivery

Each of these services has its own privacy policy governing how they handle your data.

Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly remove it.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: