Jerry can connect to your computer and fix things — right from here. Fast, secure, and you can watch the whole time.
Here's the deal: Jerry can connect to your computer from his office and fix things while you watch. You'll see everything he does on your screen — nothing hidden, nothing sneaky. It's the fastest way to get help without leaving your desk (or your couch). Most issues get resolved in under 30 minutes.
Three simple steps to get Jerry connected to your computer.
Give Jerry a call at 540.303.2410 so he knows you're ready. He'll stay on the phone with you through the whole process.
Go to the link below and download the small support app. It's quick — no installation required, and it doesn't stay on your computer after the session.
Once the app opens, you'll see a 9-digit code on your screen. Read that code to Jerry over the phone, and he'll connect right away. You'll see his cursor moving on your screen — that's Jerry working his magic.
Skits says: Don't worry — Jerry can only see your screen while you've got the app open. Once you close it, the connection is gone. Your privacy is always protected. And if you're not comfortable with remote support, Jerry's happy to come to you instead.
Call Jerry first, then download the app. He'll walk you through the whole thing. It takes about two minutes to get connected.
Call Jerry: 540.303.2410Not urgent? Send Jerry a note and he'll get back to you — usually the same day.
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